Welcome to the "ROOKA" food ordering app. By using this app, you agree to the terms of use and privacy policy listed below. Please read them carefully before placing an order.
Orders can be canceled only within 5 minutes after submission by calling 09-7908773. After this time, the order will be processed and cannot be canceled.
The customer is fully responsible for the food they order and must ensure they are aware of all ingredients and possible allergens. The restaurant is not responsible for any allergic reactions or health issues caused by unawareness of the food ingredients.
The customer must provide their real name and valid phone number when registering or placing an order. Providing false or misleading information may lead to cancellation of orders or account suspension.
Payments can be made by cash, credit card, Apple Pay, or Google Pay. In case of payment failure, the restaurant reserves the right to cancel the order. Prices may include VAT unless stated otherwise.
The restaurant reserves the right to block or suspend any user at its sole discretion, without prior notice, in cases such as:
Delivery times are estimates and may vary due to traffic, weather, or other conditions. The customer is responsible for providing a complete and accurate delivery address. If delivery fails due to incorrect information or customer unavailability, no refund will be issued.
We collect personal information (name, phone number, address) for order processing and service improvement. We do not sell your data to any third parties. Your contact information may be used to send you updates, offers, or notifications. By using this app, you agree to the use of cookies and anonymous analytics technologies to enhance performance.
You are responsible for keeping your account credentials secure. The restaurant is not liable for unauthorized access resulting from failure to protect your login details.
The restaurant reserves the right to update these terms and policies at any time. Continued use of the app after updates constitutes your agreement to the new terms.